Return and Refund Policy

Bearocity is committed to providing a comfortable and reassuring shopping experience for our customers. If you are dissatisfied with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request made after 30 days will not be accepted. Please make sure to contact us by email at support@bearocity.com first.

Return & Exchange Conditions

  • Unauthorized returns will not be accepted.
  • Items must be returned within 30 days after you receive them.
  • All returned items must be in the same condition as when you received them, unworn or unused.

Non-returnable items:

  • Sale items or gift cards are non-refundable.
  • Customized products are non-refundable.
  • Damage/loss caused by the customer is non-refundable.

General Return Process

  • Initiate a return: Please email us at support@bearocity.com with photos and/or videos of the items and provide your order number.
  • Ship the item back: If your return meets the above criteria, we will provide you with a return label and arrange for pickup through FedEx/USPS/UPS.
  • Refund or exchange: Once we receive your return/exchange, we will inspect the item within 3 business days and provide a replacement or issue a refund.

      Return Charges

      • If the return is due to our fault (e.g., wrong product, product quality issues, incorrect address), we will provide a full refund.
      • If the return is due to the buyer's issue (e.g., dislike/wrong product ordered, incorrect or incomplete address), the buyer will be responsible for shipping costs and a restocking fee of 10% of the product price.

      Refunds

      Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed through your original payment method within 3 business days. If you do not receive the refund within 3 business days, please check your financial account again. Then contact your financial institution, as it may take some time before the refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at support@bearocity.com.
      Please Note: We do not refund the original shipping costs.

      Order Cancellations

      We can cancel your order if you contact us promptly after your purchase. If your payment has been completed and the package has not been shipped, you can cancel the order before it is dispatched, and we will issue a full refund. Once the order is shipped, you will be charged for shipping and a 10% restocking fee of the product price.

      Product Damage

      If any part is damaged during shipping or if a defect is found during installation, we will replace the part free of charge. However, damage/loss caused by the customer is non-refundable. We are committed to providing our customers with a worry-free shopping experience, and we welcome any questions via email at support@bearocity.com.

      Contact Us

      • Email: support@bearocity.com
      • Phone: 863-312-9713
      • Address: 803 S Huttig Ave Independence, MO 64053-1833